FAQs About COVID-19 Impact on Vital Record Agencies

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Vital Record Agencies COVID19

In response to the coronavirus (COVID-19), many government agencies are reducing work staff, readjusting work schedules, and closing field offices. Some vital record agencies are presenting delays in their processing time.

Will I experience long times when calling Vital Record Agencies?

Due to the mandatory Real ID driver’s license, there is a high demand for birth certificates, leading to a backlog in many states and counties. This has resulted in increased phone calls and longer wait times. With the ongoing COVID-19 pandemic, the situation has become more challenging, adding additional stress to the vital record agencies.

Will my vital record request experience delays due to COVID-19?

Due to reduced staff in agencies nationwide, we anticipate longer waiting times for order completion. We continuously monitor the processing times at various agencies and will keep our customers updated as the times change. Please be aware that the processing time for vital records may increase nationwide or state-wide, depending on the situation. Although the office closures may lead to longer processing times, rest assured that all applications will be processed in the order they were received.

Given the current situation, can I order a birth, marriage, or death certificate?

Yes, we will continue to process requests in the order they are received. Although the processing time may be slower due to the current situation, you can still order birth, marriage, or death certificates online or via mail. The vital record agencies are dedicated to fulfilling all orders they receive despite the challenges posed by COVID-19 and the increased demand for these documents. However, we kindly request everyone to be patient during this time and anticipate possible delays.

How can I know the current status of my order If I have already placed an order?

To begin, navigate to the customer login page, where you can access your account and view the current status of your order. The login credentials required are the contact email address and phone number you provided during your application process. If you encounter any issues, please do not hesitate to contact us using the supplied form.

How long will my order take to be processed?

Due to unforeseen circumstances, processing times may vary by agency. Changes can occur rapidly, and we will post updates within 24 hours after they occur.

What is the current situation on the Vital Records Agencies located in my state?

The list below displays the current vital record state agencies who have reported close or any change or delay in their processing time. Last update: 09/14/2023

StateAgencyMail ProcessingUpdates
CaliforniaCalifornia Dept. of Public HealthYesState office does not have a walk-up window – some of the various counties are closed.
GeorgiaGeorgia Department of Public HealthYesOffice closed.
IllinoisIllinois Dept. of Public HealthNoOffice closed.
IndianaIndiana State Dept. of HealthYesOffice closed.
MassachusettsMassachusetts Vital RecordsYesOpen to the public.
MichiganMichigan Department of Health and Human ServicesYesOpen to the public.
MississippiMississippi State Department of HealthYesOpen to the public.
NevadaNevada Department of Health and Human ServicesNoOpen to the public.
New YorkNew York State Vital RecordsLimitedOffice closed.
OhioOhio Vital RecordsNoOpen to the public.
PennsylvaniaPennsylvania Vital RecordsYesOpen to the public.
South DakotaSouth Dakota Department of HealthYesOpen to the public.
TexasTexas Department of State Health ServicesYesOpen to the public.
VirginiaVirginia Department of HealthYesOpen to the public.