Terms and Conditions
Last updated: June 15, 2018
Please read these Terms and Conditions ("Terms") carefully before using the https://www.vitalrecordsonline.com website (the "Site") operated by VRO, LLC ("us", "we", or "our").
By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Site.
If you wish to purchase any product or service made available through the Site ("Purchase"), you may be asked to supply certain information relevant to your Purchase including (but not limited to) your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
It is your responsibility to represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The Site and its original content, features and functionality are and will remain the exclusive property of Vital Records Online and its licensors. The Site is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Vital Records Online.
Vital Records Online is an independent private company service provider assisting customers in preparing their applications to request official Government documents about themselves (“Documents”). Vital Records Online is not related to any Government agency and is not responsible or liable for the time it takes for the State Health Department to issue the customer a Document. Vital Records Online guarantees the delivery of our application preparation materials within the time indicated within the description of services. Once the final application is sent from the customer to a state office, the delivery of the customer’s birth certificate will vary, as each state office has a different processing time.
For more information, please refer to our “State fees & processing time (/state-fees-vital-records)” page to estimate your application delivery time. Some state offices offer a “RUSH” order service with an additional fee. If this option is available in your state, you can select it on the “Select Services” page. In order to secure and speed up the final Document delivery from the Health Department, some states allow customers to use USPS Express Mail. For those states our rush package can be purchased on our Site.
Vital Records Online uses the information users provide on its website to pre-fill your application documents. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. No refund will be issued should the above-mentioned circumstance occur.
Because user satisfaction is our priority, we do guarantee a full refund within 120 days from the date of purchase under the following limited circumstances:
(1) If you didn't receive the package;or (2) you could not use the application package; (3) your order item is not available; or(4) Vital Records Online is not able to fulfill the order. In these circumstances, you will be refunded the entire amount you have paid.
Special Policies for Rush Packages:
In order to get your application in record time, you may obtain the premium package at an additional cost. This premium package involves a higher cost in order to get your application delivered in record time. Due to the higher costs associated with our Rush Packages, they have additional refund policies.
If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we won't be able process any refund.
For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didn't yet expedite your application , we won't be able to refund the notary fees of $25 from your package cost.
If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. We won’t be able to process any refund until we receive the return of the money order that we provided to the Health Department, which you will receive with your returned application.
Online Notary fees of $25- If submitted and processed
Rush Shipping fees of $25- If we mailed the application to the Health Department
For any questions regarding your application package or if your refund request is not listed above please contact our billing department at: +1 844-387-0200
Certain states require a notarized sworn letter to verify a user’s identity. If you were born in one of the states that carry this requirement, an additional document with notarization instructions will be provided.
If a notarized sworn letter is required, you are responsible for the notarization of the sworn letter in order to get the application approved by your state. The post-purchase discovery that your state requires notarization does not provide reasonable grounds for a refund.
Links To Other Web Sites
Our Site may contain links to third party web sites or services that are not owned or controlled by Vital Records Online.
Vital Records Online has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities or individuals or their websites.
You acknowledge and agree that Vital Records Online shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or your reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
You agree to defend, indemnify and hold harmless Vital Records Online and its licensees and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Site, or b) your breach of these Terms.
Limitation Of Liability
In no event shall Vital Records Online, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including (but not limited to) loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to, use of, or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose.
Vital Records Online’s total liability--whether in contract, tort, negligence, strict liability in tort by statute or otherwise--in any manner related to this Agreement, for any and all claims, shall not in total exceed the fees and expenses paid by the client to Vital Records Online.
Vital Records Online is an independent private company preparer that is not affiliated with any government agency. The fees charged are for the preparation of your application forms. You may obtain blank forms from the Health Department, either in person, or possibly, online.
Your use of the Site is at your sole risk. The Site is provided on an "AS IS" and "AS AVAILABLE" basis. The Site is provided without warranties of any kind, whether express or implied, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Vital Records Online its subsidiaries, affiliates, and its licensors do not warrant that a) the Site will function uninterrupted or be available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site, and supersede and replace any prior agreements you might have had with us regarding the Site.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The new version will become effective on the date it is posted which will be listed at the top of the policy as “Last updated”.
By continuing to access or use our Site after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Site.
Vital Records Online
1201 West Peachtree St, #2300
Atlanta, GA 30309
Our business hours are Monday-Friday, 9am - 7pm, ET
If you have any questions about these Terms, please use our Contact Page: Contact Us. (/contact-us)
Please visit our home page to get the Vital Record you needGo to Homepage