Payment Policy

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At Vital Records Online, we strive to make your experience as convenient and secure as possible. Our payment policy outlines the key details regarding payment methods and processes. Please read this policy carefully before making a payment:

Accepted Payment Methods 

We accept the following major credit and debit card franchises for payment:

  • VISA
  • Mastercard
  • American Express
  • Discover

Payment Security

Your security is our priority. We utilize secure and encrypted payment processing methods to safeguard your financial information.

We do not store your credit card details on our servers. Your payment information is securely transmitted and handled by trusted payment service providers.

To obtain more information about our service provider, please visit Data Processing Agreement. 

Payment Confirmation

Upon successful payment processing, you will receive an email confirmation that includes a summary of your order and payment details. Please retain this confirmation for your records.

Billing Currency

All prices displayed on our website are in United States Dollars (USD).

Payment Disputes

If you believe there is an error or discrepancy in your billing statement, please contact our customer support immediately. We will promptly investigate and resolve any billing issues.

Failed Payments

In the event of a failed payment, please ensure that your payment information is accurate and that sufficient funds are available in your account. If you encounter difficulties, contact our customer support for assistance.

Payment Processing Time:

Payments are processed in real time. You will receive an email confirmation shortly after your payment is approved.

Refund Policy

Please review our refund policy for information regarding cancellations and eligibility for refunds.

Contact Information

If you have questions or concerns regarding our payment policy or require assistance with a payment-related matter, please do not hesitate to contact our dedicated customer support team at +1 844-387-0200 or [email protected].

We appreciate your trust in Vital Records Online. Our payment policy is designed to ensure a secure and hassle-free payment experience. If you need further clarification or have specific inquiries, please reach out to our customer support team.