At Vital Records Online, we are dedicated to ensuring a transparent and efficient shipping experience for our valued customers. Our shipping policy is designed to provide comprehensive information about where we ship, how we charge for shipping, the methods we employ, average handling and shipping times, and details about our various package options.
Shipping Destinations
We proudly serve customers across all 50 U.S. states, including Puerto Rico. Currently, we do not offer international shipping for our packages. Please note that our shipping services are exclusively for packages related to your vital record application, not for the certificates themselves. The shipping of vital certificates, once processed by the Health Department, is typically managed and shipped by the Health Department itself.
Shipping Charges
We aim to keep our shipping fees clear and straightforward, ensuring that you have a hassle-free experience. The charges for shipping depend on the selected package and shipping method. Below, we provide an overview of our shipping options and associated fees:
Electronic Download Package (From Customer Home to Health Department)
- First Class Mail with USPS – $0: This option includes a pre-paid shipping label for customers to send their application from their home to the corresponding Health Department office.
- USPS Priority Mail – $10: Customers can opt for this faster shipping option if they prefer expedited delivery.
Home Delivery Package (From Customer Home to Health Department)
- First Class Mail with USPS – $0: This option includes a pre-paid shipping label for customers to send their application from their home to the corresponding Health Department office.
- 2-Day Priority Shipping with FedEx or Fastest Carrier Available – $10: Customers choosing this option can expect expedited delivery to the Health Department.
Standard Delivery Package (From Vital Records Online to Health Department)
- First Class Mail with USPS – $0: We offer this option for shipping application documents directly from Vital Records Online to the Health Department.
- 2-Day Priority Shipping with FedEx or Fastest Carrier Available – $10: Customers can choose this expedited shipping option for quicker delivery to the Health Department.
Rush Package (From Vital Records Online to Health Department)
- Next-Day FedEx or Fastest Carrier Available – No Extra Cost: This shipping option is included in the Rush Package, allowing swift delivery of the application from Vital Records Online to the Health Department.
Send to State Health Department (From Vital Records Online to Health Department)
- First Class Mail with USPS – $0: Customers can select this option for shipping application documents directly from Vital Records Online to the State Health Department.
- 2-Day Priority Shipping with FedEx or Fastest Carrier Available – $10: This expedited shipping option ensures quicker delivery to the State Health Department.
Send to County Health Department Office (From Vital Records Online to County Health Department Office)
- First Class Mail with USPS – $0: This option enables customers to send their application documents directly from Vital Records Online to the County Health Department Office.
- 2-Day Priority Shipping with FedEx or Fastest Carrier Available – $10: Customers can choose this expedited shipping option for faster delivery to the County Health Department Office.
Shipping Methods
We utilize trusted and reliable shipping carriers to ensure the safe and efficient delivery of your vital record application packages. Our primary shipping methods include the United States Postal Service (USPS) and FedEx, with the latter being utilized for expedited shipping options. In case the address of the Health Department is a P.O. Box, it will be used UPS.
Average Handling and Shipping Times
We understand the importance of timely service. Below, we provide estimated handling and shipping time ranges for each package:
- Electronic Download Package: Handling is not applicable as this package includes electronic download. Shipping time may vary based on the selected shipping option (First Class Mail or Priority Mail).
- Home Delivery Package: Handling is not applicable. Shipping time ranges from 3 to 7 business days for First Class Mail and varies based on carrier for 2-day Priority Shipping.
- Standard Delivery Package: Handling typically takes 2 business days. Shipping time ranges from 3 to 7 business days for First Class Mail and varies based on carrier for 2-day Priority Shipping.
- California Standard Delivery Package: Handling takes 1 business day. Application E-File electronically to California IT Processing system.
- Rush Package: Handling typically occurs on the same day or within 1 business day. Shipping is via the Next Day delivery envelope.
- Send to State Health Department: Handling typically takes 2 business days. Shipping time varies based on the selected shipping option (First Class Mail or 2-day Priority Shipping).
- Send to County Health Department Office: Handling typically occurs on the same day or within 1 business day. Shipping time varies based on the selected shipping option (First Class Mail or 2-day Priority Shipping).
Please note that these timeframes are approximate and subject to variations based on factors such as destination location and carrier-specific conditions. For more precise delivery details, we recommend reviewing your shipping confirmation.
At Vital Records Online, we prioritize providing a seamless and transparent shipping experience for our customers. Should you have any questions or require further clarification regarding our shipping policy, please do not hesitate to contact our customer support team.
Thank you for choosing Vital Records Online for your vital record needs.