At Vital Records Online, we are committed to maintaining the highest standards of security, transparency, and compliance.
We prioritize the protection of your personal and financial information through industry-leading security measures, including SOC 2 Type I, PCI DSS, and HIPAA compliance, backed by 256-bit SSL encryption.
Our policies are designed to ensure clear, fair, and consistent service practices, providing you with a seamless and secure experience. Below, you will find detailed information on our security protocols and company policies. If you have any questions or require further assistance, our support team is always available to help.
We hold a rigorous compliance stack, led by SOC 2 Type I and including PCI DSS and HIPAA, backed by 256-bit SSL encryption, to ensure that your personal and financial data remain protected at all times.
SOC 2 Type I is the most rigorous security standard Vital Records Online holds. An independent audit has evaluated the design of our controls across security, availability, processing integrity, confidentiality, and privacy, confirming that our systems meet the standards expected by enterprise and government partners. SOC 2 Type II remains our next milestone as we continue to strengthen these controls.
Vital Records Online is PCI DSS compliant and independently audited every year. We partner with trusted, PCI-compliant payment processors so that all credit and debit card transactions are processed securely, and our systems do not store your card data once a transaction is complete, reducing the risk of data exposure and maintaining the highest level of transaction security.
Vital records often contain sensitive health-related information, such as the cause of death recorded on a death certificate. Vital Records Online is HIPAA compliant, applying strict privacy and security safeguards to any personally identifiable health-related data processed through our services.
Your information is protected with 256-bit SSL encryption from the moment you begin your application. VRO servers are housed within a cloud-based architecture provided by Amazon Web Services (AWS), with 25 Availability Zones across seven geographic Regions in North America, alongside 44 Edge Network locations and two Regional Edge Cache locations.
Our policies outline the terms, conditions, and procedures that govern our services, ensuring transparency and clarity for our users. Click on any policy below for full details:
Guidelines governing the use of our website and services.
Accepted payment methods, security measures, and billing details.
Information on eligibility and procedures for requesting refunds.
Instructions on how to cancel orders and associated terms.
Delivery timelines and details on document shipping.
How we collect, use, and protect your personal information.
Important legal disclaimers about our services.
If you have any questions about our security measures or policies, or if you need assistance with a compliance-related matter, please contact our support team.
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