1
Add Premium Support
Select it on the add-ons step at checkout. It is a one-time charge added to your order.
Add-OnWorks with every certificate
What is Premium Support?
An optional add-on that gives you unlimited, priority phone help from our specialists for any question about your order.
Add it to any birth, death, marriage, or divorce certificate order.
How it works
What Premium Support does
When you add Premium Support at checkout, you get a direct, priority line to our specialists at every step, so you are never stuck wondering what to do next.
2
Get a direct line
You receive priority access to our support specialists, so you skip the standard queue.
3
Ask anything, anytime
Call with questions about forms, ID requirements, documents, or where your order stands.
4
We guide you through
A specialist walks you through each step until your application is complete and on its way.
Why add it
Real help from real people
Ordering a vital record can be stressful, especially for first-time applicants or during a difficult life event. Premium Support puts an experienced specialist on the line whenever you need one, with priority access and no limits.
- Unlimited phone support: call as often as you need, with no limits.
- Priority queue: skip the standard line and reach a specialist faster.
- Expert guidance: help with forms, ID requirements, and proof-of-relationship documents.
- Status answers: get clear updates on where your application stands.
- Works on every certificate: birth, death, marriage, and divorce orders are all eligible.
Premium Support
Priority help line
- Phone supportUnlimited
- Priority queueIncluded
- Step-by-step guidanceIncluded
Your priority support line and hours are shown after checkout.
Compare
See the difference
A side-by-side look at the help you get with and without Premium Support.
Feature
Standard support
With Premium Support
Phone support
Standard
Unlimited
Queue priority
Standard queue
Priority access
Guidance through your order
Self-serve
Specialist-guided
Dedicated help for documents & IDs
Not included
Included
Price
Included with our service
From $10
Every order includes standard customer support. Premium Support adds unlimited, priority assistance with your order; it does not change government processing times or fees, which are set by the issuing agency.
Get started
Choose a certificate to begin
Start any application below. You can add Premium Support at checkout, along with the rest of your order.
Birth Certificate
Order a certified birth certificate and add Premium Support at checkout.
Order Birth
Marriage Certificate
Order a certified marriage certificate and add Premium Support at checkout.
Order Marriage
Death Certificate
Order a certified death certificate and add Premium Support at checkout.
Order Death
Divorce Certificate
Order a certified divorce certificate and add Premium Support at checkout.
Order DivorceGood to know
Premium Support FAQ
Unlimited, priority phone support from our specialists for any question about your order, plus step-by-step guidance through forms, ID requirements, and documents. You skip the standard queue and reach a person faster.
Ready when you are
Get help whenever you need it
Start your application and add Premium Support at checkout, from $10, for unlimited, priority help from our specialists at every step.