How do I sign up for VRO+?
VRO+ is available to customers who use VRO’s online vital record assistance service. After completing your vital record request through VRO, you can subscribe to VRO+ during checkout by adding it to your order.
Once your order is complete, you’ll receive a confirmation email with details on how to access your VRO+ dashboard and start using your membership benefits, including identity theft protection, credit monitoring, privacy scans, and discounts on VRO services.
New members enjoy a 14-day free trial, giving you full access to all VRO+ features before your first payment is processed. During the trial, you can explore identity monitoring, credit alerts, and member discounts at no cost.
How do I access my VRO+ dashboard and member benefits?
Log in to your VRO account and select the VRO+ tab in your dashboard. From there, you can view your membership status, explore available benefits, and access all your VRO+ benefit features.
Your VRO+ dashboard is your central hub for managing everything related to your membership. From the dashboard, you can:
- View your identity protection status and recent alerts
- Access credit monitoring reports powered by Experian
- Review privacy scan results and take action on exposed data
- Contact Priority Assistance via live chat or phone
- Check your billing history and manage your subscription
The dashboard is accessible 24/7 from any device with an internet connection, so you can stay informed about your identity security wherever you are.
How do I recover my account login or password?
VRO+ does not use passwords. We send a secure login link to the email connected to your VRO account.
To access your account:
- Go to the VRO+ login page.
- Enter the email address you used to sign up.
- Check your email for the secure login link and click it to access your account.
This passwordless system is designed to be both convenient and secure — there’s no password to forget or have stolen. The login link expires after a set time, adding an extra layer of protection for your account.
If you don’t remember which email you used or didn’t receive the login link, check your spam or junk folder first. If the link still doesn’t appear, contact our Customer Service team at 844-387-0200, available Monday–Friday, ET, for assistance.
Why do I see a message to reactivate my VRO+ membership?
This message may appear if your payment method has expired, your renewal was missed, or your membership has been paused. To restore full access, log in to your account, update your payment details, and select Reactivate Membership.
Common reasons you might see a reactivation message include:
- Expired credit or debit card — your card on file may have reached its expiration date
- Insufficient funds — your payment method declined during the renewal attempt
- Bank-initiated block — some banks flag recurring subscription payments
- Previous cancellation — you may have cancelled in a prior billing cycle
If you need assistance with reactivation or updating your information, our Customer Assistance Team is available to help and can guide you through the process.
How do I lock or unlock my VRO+ membership account?
VRO+ does not offer the ability to lock or unlock membership accounts. If you have concerns about unauthorized access or need assistance with your account security, please contact our Customer Support team for guidance.
For added security, VRO+ uses passwordless authentication with secure login links sent directly to your registered email. This means even if someone has your login URL, they cannot access your account without access to your email inbox.
Is VRO+ available in all 50 states?
Yes, VRO+ membership benefits — including identity protection, credit monitoring, privacy scans, and member discounts — are available to customers in all 50 U.S. states, Washington D.C., and U.S. territories. VRO+ works alongside VRO’s vital record assistance services, which help you request birth certificates, death certificates, marriage certificates, and divorce certificates from any state.
Can I try VRO+ before committing to a paid membership?
Absolutely. Every new VRO+ membership begins with a 14-day free trial that includes full access to all features — identity theft protection, credit monitoring, privacy scans, the 20% VRO discount, and Priority Assistance. If you decide VRO+ isn’t right for you, simply cancel before the trial ends and you won’t be charged.