How can we help you today?
Find quick answers in our Help Center, check your state's record requirements, or track your order anytime.
How it works
Understand each step of the application process, from submitting your form to receiving your record.
Learn moreOrder & application status
Log in to your account to check the current status of your order and view your submission details.
Check statusProcessing times
See estimated processing times by state so you know when to expect your certified copy.
View timesRefunds & cancellations
Review our policies on refunds and cancellations, and learn how to request a change to your order.
Read policyFees & pricing
Understand state application fees and our service fee so there are no surprises at checkout.
See feesSecurity & privacy
Learn how we protect your personal information with encryption and industry-standard compliance.
How we protect youCheck State ID Requirements
Select a certificate type and state to view the requirements for your vital record.
Answers to common questions
Everything customers ask us most about ordering, identification and tracking.
Still have questions?
If you can't find what you need in the Help Center, our team is ready to help. Get in touch and we'll point you in the right direction.